rivan Casino & Sportsbook Terms

Account Opening and Verification on rivan

When you open an account on rivan, we require your email address, a secure password, and basic personal information (name, date of birth, address). We use this information to verify your identity and comply with anti-money-laundering regulations. During account opening, you must confirm that you are of legal age in your jurisdiction and that you accept our terms.

We at rivan apply Know Your Customer (KYC) verification to all accounts. This means we may request identity documents (passport, national ID, driver's license) and proof of address (utility bill, bank statement) before you can withdraw funds. Verification typically completes within standard processing windows, though complex cases may take longer. We keep your documents encrypted and do not share them with third parties except where required by law.

Two-Factor Authentication and Account Security

We encourage all rivan users to enable two-factor authentication (2FA) on their accounts. 2FA adds a second verification step when you log in—typically a code sent to your phone or generated by an authenticator app. This protects your account from unauthorized access.

You are responsible for keeping your rivan password confidential. If you suspect unauthorized access to your account, contact our support team immediately. We will not ask for your password via email or support chat—never share it with anyone. If you forget your password, use our password reset function to regain access.

Deposits and Withdrawals on rivan

We at rivan accept deposits via six e-wallet options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposit amounts appear in your rivan balance within standard verification windows—we do not promise subject to verification, but most transactions settle within a reasonable timeframe subject to your bank's processing speed.

We at rivan apply standard security practices to all deposits and withdrawals; your payment information stays encrypted and is never shared with third parties.

Withdrawals on rivan process via the same payment method you used to deposit. After you request a withdrawal, we conduct standard security review to prevent fraud and money laundering. This review may take several hours to one business day. Once approved, your withdrawal transfers to your bank or e-wallet account within the timeframe specified by your payment provider. We do not charge withdrawal fees, though your bank may apply its own charges.

account preferences and Account Management

We at rivan do not impose fixed account preferences on all accounts. However, we may set individual limits based on your account history, verification status, and risk profile. If you wish to discuss your account preferences, contact our support team.

You can view your deposit and withdrawal history in your rivan account dashboard at any time. This history shows transaction dates, amounts, payment methods, and status (pending, completed, or failed). If you notice a transaction you did not authorize, report it to our support team immediately.

Bonus Terms and Conditions on rivan

We at rivan may offer promotional bonuses to new or existing users. Any bonus offer includes specific terms—such as minimum deposit requirements, wagering conditions, game restrictions, and expiration dates. We publish these terms clearly when you claim a bonus. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.

Wagering requirement

A bonus may require you to wager the bonus amount a certain number of times before you can withdraw it. We specify this requirement in the bonus terms.

Game restrictions

Some bonuses apply only to specific games (e.g., slots, live-dealer tables, or sportsbook markets). We list these restrictions in the bonus terms.

Expiration

Bonuses on rivan expire after a set period (typically 30 days). Unused bonuses forfeit after expiration.

Abuse prevention

We at rivan reserve the right to cancel bonuses or close accounts if we detect bonus abuse (e.g., claiming multiple bonuses with no genuine play).

We do not offer fixed bonus amounts (e.g., "our welcome offer free"). Any bonus offer uses generic phrasing such as "an attractive bonus offer" or "a new-customer welcome offer". Terms apply to all bonuses.

Game Rules and Settlement on rivan

We at rivan offer football sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Each game category has specific rules governing how bets are placed, how outcomes are determined, and how winnings are calculated.

For sportsbook markets on rivan, we settle bets based on official match results published by the relevant league or tournament organizer. If a match is postponed, abandoned, or cancelled, we apply standard settlement rules—typically voiding the bet and returning your stake. For live-dealer games, outcomes are determined by real-time play at our studios. For slots, outcomes are generated by certified random-number generators. We do not guarantee specific winning frequency or payout patterns.

Dispute Resolution on rivan

If you believe a bet was settled incorrectly on rivan, contact our support team with details of the bet, the match or game, and your concern. We will review the settlement and respond within standard processing windows. If we find an error, we will correct it and credit your account. If we find no error, we will explain our settlement decision.

If you remain unsatisfied after our review, you may escalate your dispute to our complaints team. We will investigate further and provide a final decision. We aim to resolve all disputes fairly and transparently. However, our settlement decisions are final once a reasonable investigation period has passed.

Data Protection and Privacy on rivan

We at rivan collect personal data (name, email, address, payment information) to operate our platform, verify your identity, process deposits and withdrawals, and comply with legal obligations. We keep your data encrypted and do not share it with third parties except where required by law or to process your transactions.

You have the right to access, correct, or delete your personal data on rivan. To exercise these rights, contact our support team. We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal requirements. For full details, see our privacy policy

Jurisdiction and Liability on rivan

We at rivan operate under the laws of our jurisdiction. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

We provide rivan "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. Our total liability to you is limited to the amount you have deposited on rivan. If you have a legal dispute with us, you agree to resolve it through our complaints process first before pursuing external remedies.

Changes to Our Terms on rivan

We at rivan may update these terms at any time. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of rivan after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

For questions about our terms or your account on rivan, contact our support team in English or Indonesian. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their jurisdiction's law.