rivan Platform Privacy Notice

What Data We Collect on rivan

We collect several categories of data when you join rivan. First, we collect account information: email address, password, full name, date of birth, and residential address. Second, we collect identity and verification documents—copy of your national ID, passport, or driver's license, and proof of address (utility bill or bank statement). Third, we collect payment information—your selected deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details).

Fourth, we collect behavioral data—which football leagues you follow (Liga 1, Piala Indonesia, Piala AFF, Champions League), which games you play (slots, live-dealer tables, esports markets), how much you deposit and withdraw, and when you access rivan (time of day, device type, location data if you permit it). Fifth, we collect technical data—your IP address, browser type, device model (Android or iOS), and session identifiers. We use this data to detect fraud, improve platform performance, and personalize your experience.

How We Use Your rivan Data

We use the data we collect to operate rivan and fulfill our legal obligations. Specifically:

• Account verification: We verify your identity using KYC documents to confirm you are who you claim and meet our service eligibility criteria.
• Payment processing: We use your payment information to process deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), calculate your balance, and execute withdrawals.
• Fraud detection: We analyze your behavioral and technical data to detect unusual account activity, prevent money laundering, and protect against unauthorized access.
• Platform improvement: We study which markets and games are popular to optimize rivan's offerings and user experience.
• Communication: We send you account notifications, payment confirmations, and occasional platform updates via email.
• Legal compliance: We retain your data to comply with anti-money-laundering regulations and respond to legal requests from authorities.

We do not sell your personal data to marketing companies. We share it only with payment processors and legal authorities where required by law.

Third Parties and Data Processors

We share your data with third-party service providers only when necessary to operate rivan. These include payment processors (the banks and e-wallet providers we partner with) who receive your payment information to execute deposits and withdrawals. We also share data with fraud-detection services that analyze your account activity to prevent unauthorized access and money laundering.

Our servers may sit outside your jurisdiction—we may store your data on servers in Jakarta, Surabaya, or other countries depending on our infrastructure needs. All data in transit and at rest is encrypted using industry-standard protocols. We do not share your data with advertising partners, data brokers, or marketing firms. If authorities request your data, we comply with legal process (court orders, regulatory requests) but notify you when legally permitted to do so.

Your Rights on rivan

You have rights regarding your data on rivan. You may:

Access your data

Request a copy of all personal data we hold about you by contacting our support team.

Correct errors

If your name, address, or other details are incorrect, we will update them upon request.

Delete your account

You may request account deletion. We will remove your data after a reasonable retention period for legal compliance.

Opt out of communication

You may unsubscribe from promotional emails, though we will continue sending critical account and payment notifications.

To exercise these rights, contact our support team with your request and account details. We will respond within standard processing windows. Note that some data (transaction records, identity documents) may need to be retained for legal and anti-money-laundering compliance, so we may not be able to delete all data immediately.

Cookies and Tracking on rivan

We use cookies to recognize you when you log into rivan, remember your preferences (favorite leagues like Liga 1 or Piala AFF), and analyze platform usage. Cookies are small files stored on your device; you can control them via your browser settings. Some cookies are essential (login session cookies), while others are optional (preference tracking). We do not use cookies to track you across other websites.

We may also use web beacons (invisible tracking pixels) in emails to detect when you open rivan communications. This helps us know which messages resonate with our users. You can disable tracking by configuring your email client's privacy settings, though this may prevent us from sending you timely notifications about matches or withdrawals.

Data Retention and Security on rivan

We retain your personal data for as long as your account is active on rivan. After you close your account, we retain transaction records, identity documents, and account history for at least five years to comply with anti-money-laundering regulations and respond to potential legal requests. After this period, we securely delete your data unless we are obligated by law to retain it longer.

We protect your data through encryption (AES-256 for stored data, TLS for data in transit), secure servers, access controls (only authorized staff can view your information), and regular security audits. We do not store full credit card numbers or banking credentials on our servers—payment processors handle sensitive payment data directly. Despite these measures, we cannot guarantee absolute security, so we recommend enabling two-factor authentication on your rivan account and using a strong password.

Contact Us About Privacy on rivan

If you have questions about our privacy practices, how we use your data on rivan, or wish to exercise your rights (access, correction, deletion), contact our support team via email or live chat. We respond in English and Indonesian within standard response windows. You can also escalate privacy concerns to our data protection officer if you believe we are not complying with this notice or applicable data protection law.

Our privacy practices may change as rivan evolves or as new regulations take effect. We will update this notice and notify you of material changes via email. By continuing to use rivan, you accept our current privacy practices as outlined on this page.

Summary of Your rivan Privacy Protections

We at rivan are committed to protecting your personal data. We collect only the information necessary to verify your identity, process your deposits and withdrawals (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), operate our football sportsbook and live-dealer platforms, and comply with legal obligations. We encrypt all data, store it securely, and share it only with payment processors and authorities where required by law.

You have the right to access, correct, and delete your data on rivan. You can control cookies via your browser settings and manage communication preferences through your account dashboard. We retain your information for as long as your account is active, plus a reasonable period afterward for legal compliance.

If you have privacy questions or concerns, our support team (English and Indonesian) is available to help. Thank you for trusting rivan with your information.