rivan Account & Payment FAQ
Users of rivan ask about account setup, deposit and withdrawal procedures, game rules, security practices, and how to contact our support team. This page answers the most common questions across these topics so you can resolve issues quickly without waiting for a response from our support desk.
The FAQ covers four main areas: account registration and KYC verification, payment methods and transaction flow, game mechanics and betting rules, and account security tools. If your question is not answered here, you can contact our support team in English or Indonesian via email, live chat, or phone, and we will respond within standard processing windows. For detailed legal information, see our legal notice or terms and conditions
We recommend reading the FAQ before opening an account or making your first deposit. Familiarising yourself with our policies and payment methods will help you use rivan more confidently. If you have questions about your account balance, transaction status, or password recovery, the FAQ can often provide immediate guidance without requiring support contact.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
We at rivan do not charge fees for deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own charges depending on your account type or the transaction size. Check your bank's fee schedule before depositing. Withdrawal amounts are processed at the full value you request — any deduction comes from your payment provider, not from rivan. If you are unsure whether a fee applies to your specific payment method, contact your bank or payment app directly, or reach out to our support team.
We provide several account-control tools to help you manage your security and activity. You can reset your password at any time from the login page or within your account settings. We offer two-factor authentication (2FA) via SMS or authenticator app to add a second security layer. You can view your full transaction history, including all deposits, withdrawals, and game activity, with timestamps and payment method details. You can update your email, mobile number, and personal information in your account settings. You can also enable login notifications so we alert you whenever your account is accessed from a new device. If you suspect unauthorized access, reset your password immediately and contact our support team in Jakarta, Surabaya, Bandung, or Medan.
To contact our support team, visit our customer support page. We offer three contact methods: live chat (available during business hours), email, and phone. When you open a ticket, provide your username or email address, describe your issue clearly, and include any relevant order or transaction numbers if applicable. Our support team responds in English and Indonesian. For password resets or account access issues, we ask security questions to verify your identity before assisting. We aim to respond to all tickets within standard processing windows. If your issue is urgent, use live chat for faster assistance. For billing or payment-related questions, have your payment method details ready.
We at rivan allow only one active account per user. Attempting to open multiple accounts with the same identity documents, email address, or payment method violates our terms and conditions and may result in account suspension or permanent closure. If you need to access rivan from multiple devices, you can log in to your single account on any device (phone, tablet, computer). If you have closed an account and wish to open a new one, you must wait for a standard review period and contact our support team to confirm eligibility. Users found operating multiple accounts may forfeit all balances and be reported to relevant authorities.
Payments and transactions
Yes, we at rivan support deposits and withdrawals via all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. In addition to these banks, we also accept six e-wallet payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. You can select your preferred payment method during deposit or withdrawal. Bank transfers typically process within standard verification windows. Some deposits via bank transfer may require manual verification if the amount is above standard thresholds or if the transaction is flagged by our anti-money-laundering system. For withdrawals, funds are returned to the bank account you used for your most recent deposit, unless you request a different method. If you experience delays, contact our support team with your transaction reference number.
We at rivan do not charge fees for deposits or withdrawals on our side. However, your bank or payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own charges. The fee, if any, is deducted by your bank or app — not by rivan. We process all withdrawals at the full amount you request. To avoid surprises, check your payment provider's fee schedule before transacting. If you are unsure whether a fee applies, contact your bank directly or reach out to our support team for clarification on your specific payment method.
We at rivan offer periodic cashback promotions that return a small percentage of your losses from the previous week. These offers vary by account tier and activity level. Cashback is calculated on net losses (total amount wagered minus total winnings) across all games — slots, live-dealer tables, sports betting, esports markets. To qualify, you must have placed bets during the promotional period and meet any minimum activity requirements stated in the offer terms. Cashback is credited as bonus balance to your account within standard processing windows, usually early in the week. Bonus balances are subject to wagering requirements before you can withdraw them. We recommend checking the promotions page or contacting our support team for current offers, terms, and eligibility, as offers change periodically and may differ by region or account status.
Game rules and mechanics
RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over time. For example, an means that over a large number of spins, the game returns an average of 96 cents for every dollar wagered. The remaining non-specific info is the house edge. RTP is a theoretical average calculated over millions of spins — individual sessions will vary significantly. On rivan, all slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information section before you play. Higher RTP does not guarantee larger individual wins; it is a long-term statistical measure. Slot outcomes are determined by certified random number generators (RNG) to ensure fairness. We recommend setting a budget and playing for entertainment, not as a source of income.
Live-dealer roulette on rivan is broadcast from multi-camera studios with real dealers and a physical roulette wheel. You place bets on your screen, and the dealer spins the wheel in real time. You can watch the entire process via live video feed. Available bets include red or black, odd or even, specific numbers, ranges (1-18 or 19-36), columns, and dozens. Minimum and maximum bet amounts are displayed before each spin. Winnings are calculated and credited to your account immediately after the wheel settles. We offer European roulette (single zero) and sometimes American roulette (double zero), depending on the studio availability. Live sessions run throughout the day and night to accommodate different time zones and schedules. If you disconnect during a spin, your bets remain active and the result is credited or debited to your account automatically.
Yes, we at rivan offer markets on Liga 1 matches throughout the year, including during Piala Indonesia and other cup tournaments. Both competitions run on overlapping schedules, so you can place bets on Liga 1 fixtures, Piala Indonesia fixtures, Piala AFF, Champions League, and other major tournaments simultaneously. Each match has its own betting lines and odds. You can browse our full match schedule to see upcoming fixtures and available betting options. Our match calendar displays the tournament name, teams, date, time, and the betting markets we offer (match result, over/under, goal scorers, etc.). If you are unsure whether a specific match is available for betting, check the match schedule or contact our support team. We add new matches and markets throughout the season based on fixture schedules and regional demand.
We at rivan offer betting markets on three major esports titles: Mobile Legends, Free Fire, and PUBG Mobile. These markets include professional league matches, regional tournaments, and international championships. Available bet types vary by game and match but typically include match winner, map winner (for multi-map tournaments), and handicap betting. Odds are updated in real time as the match progresses. You can watch match streams or live score updates directly from our platform, depending on broadcast availability. Esports betting operates under the same responsible standards as all other rivan markets. If a match is postponed or cancelled, all bets are voided and stakes are refunded. For detailed rules on a specific esports title or tournament, check the match information page or contact our support team.
Security and account care
We at rivan provide multiple account-control tools to keep you secure. You can reset your password at any time from the login page or within your account settings. We offer two-factor authentication (2FA) via SMS or authenticator app — we recommend enabling this to prevent unauthorized access. You can view your full login history, including device type, location, and timestamp for every access. You can enable login notifications to receive alerts when your account is accessed from a new device. You can update your email, mobile number, and personal information at any time. You can also check your transaction history in detail, including deposits, withdrawals, and game activity with timestamps and payment method references. If you detect suspicious activity, reset your password and contact our support team immediately.
Our services are available only where local law permits. You are responsible for verifying that access and use of rivan comply with the laws of your own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. By opening an account on rivan, you confirm that you have independently determined that your access is legal in your location. We do not provide legal advice, and we do not warrant that our services are legal in any specific jurisdiction. If you are unsure whether rivan is available in your region, consult your local gaming regulator or legal counsel before accessing our platform. For full details on our jurisdiction policy, see our legal notice
We at rivan apply encryption, secure storage, and access controls to protect your personal data. All data transmitted between your device and our servers is encrypted using industry-standard protocols. Your identity documents, proof of address, and payment information are stored securely and accessed only by authorized staff for verification or compliance purposes. We do not share your personal information with third parties except where required by law, necessary for payment processing, or to comply with regulatory requests. Your data is retained as long as your account is active and for a reasonable period afterward to comply with legal obligations. You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. For full details on our data handling practices, see our privacy policy